Socure incident

eCBSV Transaction Failure due to high latency

Resolved after 20 hours 46 minutes, affecting eCBSV and eCBSV, on September 2, 2026.

resolved Sep 03, 2026, 03:18 PM UTC

SSA resolved the elevated latency affecting the eCBSV module as of 2:00 AM ET. Response times have returned to normal. Thank you for your patience and understanding.

Started
Sep 02, 2026, 06:31 PM UTC
Resolved
Sep 03, 2026, 03:18 PM UTC
Duration
20h 46m
Detected by Pingoru
Sep 02, 2026, 06:31 PM UTC

Affected components

eCBSVeCBSV

Update timeline

  1. identified Sep 02, 2026, 06:31 PM UTC

    Our Vendor, SSA, has reported that there is currently an elevated latency issue affecting eCBSV module. As a result, you may experience elevated response times. Our team is actively working with them to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

  2. resolved Sep 03, 2026, 03:18 PM UTC

    SSA resolved the elevated latency affecting the eCBSV module as of 2:00 AM ET. Response times have returned to normal. Thank you for your patience and understanding.

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