Sinch Outage History

Started Jul 07, 2026, 11:19 PM UTC· resolved Jul 09, 2026, 06:35 AM UTC

1. investigating Jul 07, 2026, 11:19 PM UTC

   We are currently observing delivery issues in Australia - Telstra Service impacted: Delays to processing of some Telstra port messages impacting Port Out transactions Incident Start Time: 2026-07-07 21:22 UTC Next update: 2026-07-08 00:22 UTC We will update as soon as we have more information.

2. investigating Jul 08, 2026, 01:13 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 08, 2026, 01:34 AM UTC

   Telstra continues to investigate this issue.

4. investigating Jul 08, 2026, 06:13 AM UTC

   We are continuing to investigate this issue.

5. investigating Jul 08, 2026, 03:21 PM UTC

   We are continuing to investigate this issue.

6. resolved Jul 09, 2026, 06:35 AM UTC

   This incident has been resolved. Incident Start Time: 2026-07-07 21:22 UTC Incident End Time: 2026-07-09 05:30 UTC

Read the full incident report →

Started Jul 06, 2026, 09:35 PM UTC· resolved Jul 07, 2026, 07:25 PM UTC

1. identified Jul 06, 2026, 09:35 PM UTC

   Ticket Number: MNOC-64657 Services: SMSx Description: We observed queues related to MO, MT and DLR traffic within our SMSx platform. Few customers may have observed a potential delay in delivery for MO, MT and DLR traffic on 06 July, 2026 between 19:20 - 20:35 GMT. Our technical teams are actively working on the root cause and are monitoring for stability. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Incident Start Date & Time (GMT) : 06 July, 2026 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

2. identified Jul 06, 2026, 10:43 PM UTC

   Engineering continues to work on this issue. A secondary queueing period was observed between 21:49-22:22 GMT and has recovered with messages processing normally at this time.

3. monitoring Jul 06, 2026, 11:17 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 07, 2026, 07:25 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 06, 2026, 03:11 PM UTC· resolved Jul 06, 2026, 08:19 PM UTC

1. investigating Jul 06, 2026, 03:11 PM UTC

   We are currently observing performance degradation for our V-SMS service towards the United Arab Emirates. The matter is currently being investigated with our supplier. Impact: Clients may experience failed or delayed V-SMS traffic to the United Arab Emirates. Clients may experience issues logging in to dashboard.sinch.com from the United Arab Emirates. We appreciate your patience while this is being investigated. If you have any questions or concerns please do not hesitate to reach out to [email protected]

2. resolved Jul 06, 2026, 08:19 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-02 09:02 UTC Incident End Time: 2026-07-06 15:27 UTC

Read the full incident report →

Started Jul 02, 2026, 08:13 AM UTC· resolved Jul 02, 2026, 07:54 PM UTC

1. investigating Jul 02, 2026, 08:13 AM UTC

   We are currently observing delivery issues in Dominican Republic - Altice. Incident Start Time: 2026-07-02 05:37 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 02, 2026, 10:09 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 02, 2026, 12:46 PM UTC

   We are continuing to investigate this issue.

4. investigating Jul 02, 2026, 05:06 PM UTC

   We are continuing to investigate this issue.

5. resolved Jul 02, 2026, 07:54 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-02 05:37 UTC Incident End Time: 2026-07-02 18:53 UTC

Read the full incident report →

Started Jun 29, 2026, 11:08 AM UTC· resolved Jun 29, 2026, 01:36 PM UTC

1. investigating Jun 29, 2026, 11:08 AM UTC

   We are currently observing delivery issues in United Kingdom - Vodafone Incident Start Time: 2026-06-29 10:56 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 29, 2026, 12:58 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 29, 2026, 01:36 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-29 10:56 UTC Incident End Time: 2026-06-29 13:29 UTC

Read the full incident report →

Started Jun 29, 2026, 07:44 AM UTC· resolved Jun 29, 2026, 09:28 AM UTC

1. investigating Jun 29, 2026, 07:44 AM UTC

   We are currently looking into a disruption affecting WhatsApp messaging within Sinch Engage Classic. At the moment, both incoming and outgoing messages may not be processed as expected for some customers. Our team is actively working to resolve the issue, and we will share updates here as soon as we have more information.

2. identified Jun 29, 2026, 08:26 AM UTC

   We have identified the cause of the disruption affecting WhatsApp messaging. Our team is actively working on the resolution in coordination with our external partner to restore full functionality. We are monitoring the progress closely and will provide another update as soon as the service is back to normal.

3. monitoring Jun 29, 2026, 09:13 AM UTC

   The issue affecting WhatsApp messaging has been resolved, and we are seeing traffic return to normal. We are currently monitoring the system closely to ensure everything remains stable. Thank you for your patience while we worked through this.

4. resolved Jun 29, 2026, 09:28 AM UTC

   The disruption affecting WhatsApp messaging has been fully resolved, and all services are operating normally. We have confirmed that both incoming and outgoing messages are processing successfully. Thank you again for your patience and understanding.

Read the full incident report →

Started Jun 27, 2026, 04:41 AM UTC· resolved Jun 30, 2026, 02:32 PM UTC

1. investigating Jun 27, 2026, 04:41 AM UTC

   We are currently observing delivery issues in Reunion - Orange Incident Start Time: 2026-06-26 21:48 UTC Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 27, 2026, 06:06 AM UTC

   We are continuing to investigate this issue.

3. investigating Jun 27, 2026, 09:02 AM UTC

   We are continuing to investigate this issue.

4. investigating Jun 27, 2026, 02:16 PM UTC

   We are continuing to investigate this issue.

5. investigating Jun 27, 2026, 10:58 PM UTC

   We are continuing to investigate this issue.

6. investigating Jun 28, 2026, 11:10 PM UTC

   We are continuing to investigate this issue.

7. investigating Jun 30, 2026, 12:31 AM UTC

   We are continuing to investigate this issue.

8. resolved Jun 30, 2026, 02:32 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-26 21:48 UTC Incident End Time: 2026-06-30 13:05 UTC

Read the full incident report →

Started Jun 26, 2026, 11:58 AM UTC· resolved Jun 26, 2026, 05:20 PM UTC

1. investigating Jun 26, 2026, 11:58 AM UTC

   We are currently facing a degradation on our customer dashboard affecting Conversation API users. Users may experience issues with their apps after resetting channel credentials. Our engineers are currently working on resolving the issue.

2. identified Jun 26, 2026, 03:02 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 26, 2026, 05:20 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-24 21:39 UTC Incident End Time: 2026-06-26 15:18 UTC

Read the full incident report →

Started Jun 26, 2026, 04:49 AM UTC· resolved Jun 26, 2026, 11:17 AM UTC

1. investigating Jun 26, 2026, 04:49 AM UTC

   We are currently observing delivery issues towards TuneTalk Malaysia. Incident Start Time: 2026-06-26 03:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. investigating Jun 26, 2026, 06:02 AM UTC

   We are continuing to investigate this issue.

3. investigating Jun 26, 2026, 08:53 AM UTC

   We are continuing to investigate this issue.

4. resolved Jun 26, 2026, 11:17 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-26 03:05 UTC Incident End Time: 2026-06-26 09:27 UTC

Read the full incident report →

Started Jun 25, 2026, 11:02 PM UTC· resolved Jun 26, 2026, 05:30 AM UTC

1. investigating Jun 25, 2026, 11:02 PM UTC

   We are currently observing delivery issues in Italy - Wind Incident Start Time: 2026-06-25 22:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 26, 2026, 02:01 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 26, 2026, 05:30 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-25 22:02 UTC Incident End Time: 2026-06-26 01:15 UTC

Read the full incident report →

Started Jun 25, 2026, 10:39 PM UTC· resolved Jun 26, 2026, 12:47 AM UTC

1. investigating Jun 25, 2026, 10:39 PM UTC

   We are currently observing delivery issues in United States - AT&T. Incident Start Time: 2026-06-25 14:00 UTC Impact: Customers may experience issues such as delayed MMS delivery. We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 26, 2026, 12:12 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 26, 2026, 12:47 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-25 14:00 UTC Incident End Time: 2026-06-26 00:45 UTC

Read the full incident report →

Started Jun 25, 2026, 09:29 PM UTC· resolved Jun 26, 2026, 06:33 AM UTC

1. investigating Jun 25, 2026, 09:29 PM UTC

   Dear Client, We are currently experiencing a service degradation affecting XMS in the US. Incident Start Time: 2026-06-25 15:58 UTC Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at [email protected].

2. investigating Jun 25, 2026, 11:23 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jun 26, 2026, 12:39 AM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Jun 26, 2026, 04:22 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Jun 26, 2026, 06:33 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-25 15:58 UTC Incident End Time: 2026-06-26 01:34 UTC

Read the full incident report →

Started Jun 23, 2026, 02:46 PM UTC· resolved Jun 23, 2026, 07:49 PM UTC

1. investigating Jun 23, 2026, 02:46 PM UTC

   We are currently observing delivery issues towards ported numbers in Norway. Impact: Failed MT's towards ported numbers We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. monitoring Jun 23, 2026, 03:31 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 23, 2026, 07:49 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-23 06:43 UTC Incident End Time: 2026-06-23 16:54 UTC

Read the full incident report →

Started Jun 23, 2026, 08:39 AM UTC· resolved Jun 24, 2026, 10:31 AM UTC

1. investigating Jun 23, 2026, 08:39 AM UTC

   We are currently experiencing a network disturbance on our US5 site, our engineers are currently investigating. Impact: Clients may experience delayed or failed MT/MO traffic for the following countries: Mexico Chile Bolivia Paraguay Colombia Argentine The same may be experienced towards minor networks in the USA. We will provide updates on this page. For any inquiries, please contact us at [email protected].

2. monitoring Jun 23, 2026, 08:55 AM UTC

   A fix has been implemented and we are monitoring the results. Start Time: 2026-06-23 08:03 UTC Restoration Time: 2026-06-23 08:50 UTC

3. monitoring Jun 23, 2026, 12:16 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Jun 23, 2026, 07:23 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Jun 24, 2026, 04:38 AM UTC

   We are continuing to monitor for any further issues.

6. resolved Jun 24, 2026, 10:31 AM UTC

   This incident has been resolved. Start Time: 2026-06-23 08:03 UTC End Time: 2026-06-23 08:50 UTC

Read the full incident report →

Started Jun 23, 2026, 06:33 AM UTC· resolved Jun 23, 2026, 10:24 AM UTC

1. investigating Jun 23, 2026, 06:33 AM UTC

   We are currently observing delivery issues in Israel - CG Networks Incident Start Time: 2026-06-23 05:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 23, 2026, 08:10 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 23, 2026, 10:24 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-23 05:53 UTC Incident End Time: 2026-06-23 09:47 UTC

Read the full incident report →

Started Jun 20, 2026, 01:35 AM UTC· resolved Jun 20, 2026, 05:38 AM UTC

1. investigating Jun 20, 2026, 01:35 AM UTC

   We are currently observing delivery issues in Bitel Peru Incident Start Time: 2026-06-19 05:00 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. investigating Jun 20, 2026, 03:04 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 20, 2026, 05:38 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-19 05:00 UTC. Incident End Time: 2026-06-20 03:40 UTC.

Read the full incident report →

Started Jun 19, 2026, 01:28 PM UTC· resolved Jun 19, 2026, 06:11 PM UTC

1. investigating Jun 19, 2026, 01:28 PM UTC

   We are currently observing delivery issues in Norway - Telia Incident Start Time: 2026-06-19 10:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 19, 2026, 03:18 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 19, 2026, 06:11 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-19 10:34 UTC Incident End Time: 2026-06-19 16:29 UTC

Read the full incident report →

Started Jun 19, 2026, 02:43 AM UTC· resolved Jun 19, 2026, 04:28 AM UTC

1. investigating Jun 19, 2026, 02:43 AM UTC

   We are currently observing delivery issues in Costa Rica - I.C.E. Incident Start Time: 2026-06-19 02:16 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Jun 19, 2026, 04:28 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-19 02:16 UTC Incident End Time: 2026-06-19 02:44 UTC

Read the full incident report →

Started Jun 17, 2026, 08:53 AM UTC· resolved Jun 17, 2026, 12:37 PM UTC

1. investigating Jun 17, 2026, 08:53 AM UTC

   Landing pages are not available for recipients up to 2 h after sending Actions have been taken, latency is reducing.

2. identified Jun 17, 2026, 08:54 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 17, 2026, 09:15 AM UTC

   Service back to normal, paused campaigns are sending again. Monitoring is starting.

4. resolved Jun 17, 2026, 12:37 PM UTC

   Everything is back to normal.

Read the full incident report →

Started Jun 15, 2026, 09:48 PM UTC· resolved Jun 16, 2026, 12:13 AM UTC

1. investigating Jun 15, 2026, 09:48 PM UTC

   We are currently observing delivery issues in Sweden - Tre Incident Start Time: 2026-06-15 21:12 UTC) Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Jun 16, 2026, 12:13 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-15 21:12 UTC Incident End Time: 2026-06-15 22:52 UTC

Read the full incident report →

Started Jun 14, 2026, 11:11 PM UTC· resolved Jun 15, 2026, 01:01 PM UTC

1. investigating Jun 14, 2026, 11:11 PM UTC

   Ticket Number :: MNOC-64474 Services:: DI SMS 365 (SMSx) Description :: Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

2. identified Jun 15, 2026, 12:49 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 15, 2026, 01:01 PM UTC

   The potential delay in delivery of messages is resolved. We have monitored the results and the messages are getting delivered without delay. We appreciate your patience and understanding. If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Read the full incident report →

Started Jun 12, 2026, 03:06 PM UTC· resolved Jun 12, 2026, 07:07 PM UTC

1. investigating Jun 12, 2026, 03:06 PM UTC

   Meta is currently experiencing a major service disruption affecting several services, including WhatsApp, Messenger and Instagram. Meta has confirmed high disruptions impacting the WhatsApp Cloud API and their engineering teams are actively investigating the issue. Users may experience message delivery delays, API failures, connection issues, or temporary service unavailability. Please also refer to the official Meta Status Page for the latest updates: https://metastatus.com/ We are monitoring the situation closely and will provide further updates as more information becomes available.

2. resolved Jun 12, 2026, 07:07 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-12 14:30 UTC Incident End Time: 2026-06-12 18:13 UTC

Read the full incident report →

Started Jun 12, 2026, 08:38 AM UTC· resolved Jun 12, 2026, 11:03 AM UTC

1. investigating Jun 12, 2026, 08:38 AM UTC

   We are currently observing delivery issues in Jersey - Jersey Airtel Incident Start Time: 2026-06-12 07:49 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 12, 2026, 10:05 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 12, 2026, 11:03 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-12 07:49 UTC Incident End Time: 2026-06-12 09:40 UTC

Read the full incident report →

Started Jun 12, 2026, 05:22 AM UTC· resolved Jun 12, 2026, 09:28 AM UTC

1. investigating Jun 12, 2026, 05:22 AM UTC

   We are currently observing delivery issues in Chile - Claro Incident Start Time: 2026-06-12 04:45 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 12, 2026, 07:32 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 12, 2026, 09:28 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-12 04:45 UTC Incident End Time: 2026-06-12 07:49 UTC

Read the full incident report →

Started Jun 11, 2026, 02:37 AM UTC· resolved Jun 11, 2026, 04:12 AM UTC

1. investigating Jun 11, 2026, 02:37 AM UTC

   We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-06-11 02:12 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Jun 11, 2026, 04:12 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-11 02:12 UTC Incident End Time: 2026-06-11 03:06 UTC

Read the full incident report →