Sinch incident

Customer Dashboard - Conversation API

Resolved after 5 hours 22 minutes, affecting Core and SMS and 1 more, on June 26, 2026.

resolved Jun 26, 2026, 05:20 PM UTC

This incident has been resolved. Incident Start Time: 2026-06-24 21:39 UTC Incident End Time: 2026-06-26 15:18 UTC

Started
Jun 26, 2026, 11:58 AM UTC
Resolved
Jun 26, 2026, 05:20 PM UTC
Duration
5h 22m
Detected by Pingoru
Jun 26, 2026, 11:58 AM UTC

Affected components

CoreSMSRCS

Update timeline

  1. investigating Jun 26, 2026, 11:58 AM UTC

    We are currently facing a degradation on our customer dashboard affecting Conversation API users. Users may experience issues with their apps after resetting channel credentials. Our engineers are currently working on resolving the issue.

  2. identified Jun 26, 2026, 03:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 26, 2026, 05:20 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-24 21:39 UTC Incident End Time: 2026-06-26 15:18 UTC

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