Is Shift4 down?

Last checked 1m ago
Current status
Shift4 is up

No incidents right now.

  • Official status page: status.shift4.com
  • Checked every 5 minutes
  • 110 components tracked

Shift4 is operational right now. Last checked 1m ago; the most recent incident resolved 3h ago.

Real-time Shift4 status, recent outages, and incident history: pulled directly from Shift4's official status page at status.shift4.com every 5 minutes. Pingoru tracks 110 Shift4 services and has captured 14 incidents in the last 90 days (99.65% uptime). Get email, Slack, Discord, or webhook alerts the moment Shift4 reports a new incident, free for 3 monitors, no credit card.

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Shift4 uptime 99.65% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 32m
    Started Nov 01, 2026, 01:12 PM UTC · Resolved Nov 01, 2026, 02:44 PM UTC
    Shift4 Dine POS - USShift4 Dine POS - CanadaShift4 Dine MobileShift4 Dine Online OrderingShift4 Dine Kiosk
    Timeline · 2 updates
    • identified · Nov 01, 2026, 01:12 PM UTC

      Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.

    • resolved · Nov 01, 2026, 02:44 PM UTC

      The incident has been resolved. If you have any questions about tip adjustments, please call into support.

    Latest: The incident has been resolved. If you have any questions about tip adjustments, please call into support.

  2. Resolved 3h 4m
    Started Oct 28, 2026, 08:39 PM UTC · Resolved Oct 28, 2026, 11:43 PM UTC
    Telus Cellular Service
    Timeline · 3 updates
    • identified · Oct 28, 2026, 08:39 PM UTC

      Incident: Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices. Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.

    • monitoring · Oct 28, 2026, 09:45 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 28, 2026, 11:43 PM UTC

      The incident has been resolved.

    Latest: The incident has been resolved.

  3. Resolved 3d 4h
    Started Oct 25, 2026, 11:19 AM UTC · Resolved Oct 28, 2026, 03:39 PM UTC
    Shift4 One
    Timeline · 10 updates
    • investigating · Oct 25, 2026, 11:19 AM UTC

      Shift4 is investigating reports of degraded performance on our S4 Dine. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

    • investigating · Oct 25, 2026, 11:24 AM UTC

      We have determined that Shift4 One might be partially unavailable in the UK, Ireland & Portugal

    • investigating · Oct 25, 2026, 12:09 PM UTC

      We are still actively investigating the issue that is affecting the UK, Ireland & Portugal and working on a permanent fix. In the meantime, we recommend manually changing the time zone back to +1 (UTC) as a temporary workaround. Other merchants can disregard this incident Once further feedback is available, we will let you know.

    • investigating · Oct 25, 2026, 12:53 PM UTC

      As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime) Merchants not in the mentioned countries can disregard this incident.

    • identified · Oct 25, 2026, 01:16 PM UTC

      As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One & Shift4 Duo devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime) Merchants not in the mentioned countries can disregard this incident.

    • monitoring · Oct 25, 2026, 01:46 PM UTC

      A fix has been implemented across UK, Ireland, and Portugal. We are monitoring the results.

    • monitoring · Oct 25, 2026, 02:26 PM UTC

      We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know: 1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions. 2. No action is required if your device is displaying the incorrect time. 3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible. If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

    • monitoring · Oct 26, 2026, 02:24 PM UTC

      We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know: 1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions. 2. No action is required if your device is displaying the incorrect time. 3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible. If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

    • monitoring · Oct 26, 2026, 02:25 PM UTC

      We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know: 1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions. 2. No action is required if your device is displaying the incorrect time. 3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible. If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

    • resolved · Oct 28, 2026, 03:39 PM UTC

      The incident has been resolved.

    Latest: The incident has been resolved.

  4. Resolved 7d 4h
    Started Oct 22, 2026, 01:28 PM UTC · Resolved Oct 29, 2026, 05:47 PM UTC
    Merchant Funding USACard Processing
    Timeline · 6 updates
    • identified · Oct 22, 2026, 01:28 PM UTC

      Incident: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.

    • monitoring · Oct 22, 2026, 08:38 PM UTC

      A fix has been implemented and we are monitoring the results.

    • identified · Oct 23, 2026, 11:41 AM UTC

      Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.

    • investigating · Oct 27, 2026, 02:42 PM UTC

      Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible. We will provide updates as the status changes. Please be advised, deposits will be paid within 24 hours.

    • investigating · Oct 28, 2026, 12:31 PM UTC

      Shift4 is aware of a technical issue affecting deposit funding for a small number of merchants. We are working diligently to resolve the issue. Please be advised, deposits will be made as quickly as possible.

    • resolved · Oct 29, 2026, 05:47 PM UTC

      The incident has been resolved.

    Latest: The incident has been resolved.

  5. Resolved 1h 28m
    Started Oct 22, 2026, 10:29 AM UTC · Resolved Oct 22, 2026, 11:58 AM UTC
    TSYSShift4 Dine POS - USeCommerceShift4 OneShift4 Venue Payments (US)
    Timeline · 3 updates
    • identified · Oct 22, 2026, 10:29 AM UTC

      Incident: Shift4 is aware an issue affecting payment processing for some of our US customers. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

    • monitoring · Oct 22, 2026, 11:02 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 22, 2026, 11:58 AM UTC

      The incident has been resolved.

    Latest: The incident has been resolved.

See the full Shift4 outage history

9 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Shift4 outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 110 components checked every 5 minutes
56incidents recorded
31last 12 months
14last 90 days
16 hourstypical duration, 12 months

The longest incident in the last year, Funding Delay on October 22, 2026, ran for 7 days. 5 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Shift4 Dine POS - US8
  • Merchant Funding USA5
  • Shift4 Dine POS - Canada5
  • Shift4 Customer Hub4
  • Shift4 Dine Online Ordering4

Latest incidents

  • Tip Adjustments Issue Due To Daylight Savings November 1, 2026 · 92 minutes · major outage

    Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are…

  • Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026. October 28, 2026 · 3 hours · major outage

    Incident: Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices. Users should enable Standalone Mode, if you…

  • Shift4 One & Duo October 25, 2026 · 3 days · major outage

    Shift4 is investigating reports of degraded performance on our S4 Dine. We will provide updates as they become available. Thanks for your patience; we…

Outage history

Past 90 days · 14 incidents View full outage history →