Resolved after 1 hour 32 minutes, affecting Shift4 Dine POS - US and Shift4 Dine POS - Canada and 1 more, on November 1, 2026.
The incident has been resolved. If you have any questions about tip adjustments, please call into support.
Affected components
Update timeline
- identified Nov 01, 2026, 01:12 PM UTC
Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.
- resolved Nov 01, 2026, 02:44 PM UTC
The incident has been resolved. If you have any questions about tip adjustments, please call into support.
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