Resolved after 7 days 4 hours, affecting Merchant Funding USA and Card Processing, on October 22, 2026.
Shift4 is aware of a technical issue affecting deposit funding for a small number of merchants. We are working diligently to resolve the issue. Please be advised, deposits will be made as quickly as possible.
Affected components
Update timeline
- identified Oct 22, 2026, 01:28 PM UTC
Incident: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.
- monitoring Oct 22, 2026, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 23, 2026, 11:41 AM UTC
Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.
- investigating Oct 27, 2026, 02:42 PM UTC
Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible. We will provide updates as the status changes. Please be advised, deposits will be paid within 24 hours.
- investigating Oct 28, 2026, 12:31 PM UTC
Shift4 is aware of a technical issue affecting deposit funding for a small number of merchants. We are working diligently to resolve the issue. Please be advised, deposits will be made as quickly as possible.
- resolved Oct 29, 2026, 05:47 PM UTC
The incident has been resolved.
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