Twilio incident
Unable to Create Support Ticket from SendGrid Help Center
Resolved after 3 hours 41 minutes, affecting SendGrid Website, on February 11, 2026.
Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Feb 11, 2026, 04:52 PM UTC
Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 05:37 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Customer should be able to submit a support ticket through the SendGrid Help Center now. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 06:43 PM UTC
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Feb 11, 2026, 07:35 PM UTC
We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
- resolved Feb 11, 2026, 08:33 PM UTC
Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.
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