Resolved after 7 days 1 hour, affecting N. Virginia us-east-1 and N. Virginia us-east-1 and 1 more, on October 20, 2025.
Identity Security Cloud is fully operational and we are continuously monitoring its performance. Should you encounter any issues, please do not hesitate to contact Customer Support.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:46 AM UTC
SailPoint is monitoring an issue with a major cloud service provider that is impacting our platforms. We will continue to monitor the service disruption and will provide an update upon resolution.
- monitoring Oct 20, 2025, 10:45 AM UTC
SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution.
- monitoring Oct 20, 2025, 11:42 AM UTC
SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution.
- monitoring Oct 20, 2025, 12:42 PM UTC
SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.
- monitoring Oct 20, 2025, 01:46 PM UTC
SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.
- monitoring Oct 20, 2025, 02:27 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 03:08 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:05 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 05:20 PM UTC
SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.
- monitoring Oct 20, 2025, 05:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 07:50 PM UTC
SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.
- monitoring Oct 20, 2025, 09:59 PM UTC
SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available.
- identified Oct 21, 2025, 02:15 AM UTC
SailPoint is actively working to recover from the recent major service provider outage that impacted our customers. While the service provider has declared the outage cleared, we are still addressing the cascading effects on our services. We understand the disruption this has caused and are making every effort to restore full functionality as quickly as possible. We will continue to provide updates as the situation evolves.
- identified Oct 21, 2025, 10:29 AM UTC
At this time, the impact is isolated to the US-East-1 region. Our teams are actively addressing intermittent issues that may still be affecting some customers in this region. We appreciate your patience as we work towards full resolution.
- monitoring Oct 21, 2025, 12:22 PM UTC
At this time we have mitigated the systems related issues triggered by the service provider outage from 10/20/25 . We continue to monitor the health of the environment to ensure there is no further impact.
- monitoring Oct 21, 2025, 07:04 PM UTC
Services are restored and we are currently validating functionality. While the majority of issues have been resolved, some isolated problems may still occur. If you experience any difficulties, please don't hesitate to open a support case so we can assist you.
- monitoring Oct 24, 2025, 03:00 PM UTC
Identity Security Cloud is fully operational and we are continuously monitoring its performance. Should you encounter any issues, please do not hesitate to contact Customer Support.
- resolved Oct 27, 2025, 06:37 PM UTC
This incident has been resolved.
Your product runs on more than SailPoint
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services