SailPoint incident
CIEM data is currently experiencing a service disruption.
Resolved after 1 day 3 hours, affecting N. Virginia us-east-1, on November 4, 2025.
The SailPoint team has mitigated the service disruption with CIEM data collection.
Affected components
Update timeline
- investigating Nov 04, 2025, 07:21 PM UTC
SailPoint is investigating an issue with CIEM data collection that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Nov 04, 2025, 08:51 PM UTC
The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.
- monitoring Nov 04, 2025, 10:37 PM UTC
A fix has been implemented, and we're closely monitoring the results. Please allow up to 24 hours for your CIEM data to refresh. We appreciate your patience.
- resolved Nov 05, 2025, 10:41 PM UTC
The SailPoint team has mitigated the service disruption with CIEM data collection.
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