SailPoint incident

The Fedramp environment is currently experiencing a service disruption.

Resolved after 6 hours 11 minutes, affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 04:46 PM UTC

A workaround has been implemented and SailPoint continues to monitor the status of the third party provider outage.

Started: Nov 18, 2025, 03:25 PM UTC
Resolved: Nov 18, 2025, 09:37 PM UTC
Duration: 6h 11m
Detected by Pingoru: Nov 18, 2025, 03:25 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

investigating Nov 18, 2025, 03:25 PM UTC

SailPoint is investigating an issue with FedRamp that is currently impacting some of our customers. This outage is related to a third party provider that has declared an outage. Customers may experience intermittent 5xx errors.
monitoring Nov 18, 2025, 04:46 PM UTC

A workaround has been implemented and SailPoint continues to monitor the status of the third party provider outage.
resolved Nov 18, 2025, 09:37 PM UTC

The service disruption impacting the FedRAMP environment has been Mitigated.

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