SailPoint incident

ISC Account Aggregations in sandbox is currently experiencing a service disruption

Resolved after 3 hours 47 minutes, affecting N. Virginia us-east-1 and Oregon us-west-2 and 1 more, on January 9, 2026.

investigating Jan 09, 2026, 02:46 PM UTC

We are working on addressing the service disruption and will provide an update upon resolution.

Started
Jan 09, 2026, 12:44 PM UTC
Resolved
Jan 09, 2026, 04:32 PM UTC
Duration
3h 47m
Detected by Pingoru
Jan 09, 2026, 12:44 PM UTC

Affected components

N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1UAE me-central-1

Update timeline

  1. investigating Jan 09, 2026, 12:44 PM UTC

    SailPoint is investigating an issue with ISC Account Aggregations in sandbox, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. investigating Jan 09, 2026, 02:46 PM UTC

    We are working on addressing the service disruption and will provide an update upon resolution.

  3. resolved Jan 09, 2026, 04:32 PM UTC

    The ISC Account Aggregations in sandbox has been resolved

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