SailPoint incident
Entitlement Aggregation is currently experiencing a service degradation impacting the Search process
Resolved after 13 hours 48 minutes, affecting N. Virginia us-east-1 and N. Virginia us-east-1 and 1 more, on January 20, 2026.
The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (6:30 pm CDT).
Affected components
Update timeline
- investigating Jan 20, 2026, 11:50 AM UTC
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where entitlements fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.
- investigating Jan 20, 2026, 12:15 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 02:14 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 02:16 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 03:04 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 04:32 PM UTC
We are continuing to investigate this issue.
- identified Jan 20, 2026, 04:34 PM UTC
The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (4:30 pm CDT).
- identified Jan 20, 2026, 10:41 PM UTC
The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (6:30 pm CDT).
- resolved Jan 21, 2026, 01:39 AM UTC
This incident has been resolved.
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