SailPoint incident
Search and Identity Profiles in the staging us-east-1 environment is experiencing a service degradation
Resolved after 3 hours 27 minutes, affecting N. Virginia us-east-1, on January 27, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Jan 27, 2026, 01:23 PM UTC
SailPoint is investigating an issue with Search and Identity Profiles in Identity Security Cloud, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
- investigating Jan 27, 2026, 02:36 PM UTC
We are continuing to investigate this issue. We are working on addressing the service disruption and will provide an update upon resolution.
- identified Jan 27, 2026, 04:13 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 27, 2026, 04:51 PM UTC
This incident has been resolved.
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