SailPoint incident

Identity Security Cloud Production Tenant is currently experiencing a service disruption.

Resolved after 5 hours 36 minutes, affecting N. Virginia us-east-1 and N. Virginia us-east-1 and 1 more, on February 2, 2026.

resolved Feb 02, 2026, 02:15 PM UTC

The SailPoint team has mitigated the service disruption with Identity Security Cloud Production Tenant.

Started: Feb 02, 2026, 08:38 AM UTC
Resolved: Feb 02, 2026, 02:15 PM UTC
Duration: 5h 36m
Detected by Pingoru: Feb 02, 2026, 08:38 AM UTC

Affected components

N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1Frankfurt eu-central-1

Update timeline

investigating Feb 02, 2026, 08:38 AM UTC

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers accessing the ISC production tenant. We are working to address the service disruption and will provide an update once it is resolved. US-East-1 region impacted only. Eu-central not impacted
investigating Feb 02, 2026, 08:57 AM UTC

We are continuing to investigate this issue.
investigating Feb 02, 2026, 12:31 PM UTC

We are continuing to investigate this issue. This is only impacting US-EAST-1 region. EU-Central Region not impacted.
resolved Feb 02, 2026, 02:15 PM UTC

The SailPoint team has mitigated the service disruption with Identity Security Cloud Production Tenant.

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