SailPoint incident

Entitlement is currently experiencing a service disruption.

Resolved after 21 minutes, affecting Oregon us-west-2 and Frankfurt eu-central-1 and 1 more, on March 20, 2026.

investigating Mar 20, 2026, 07:13 AM UTC

SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.

Started: Mar 20, 2026, 07:13 AM UTC
Resolved: Mar 20, 2026, 07:34 AM UTC
Duration: 21m
Detected by Pingoru: Mar 20, 2026, 07:13 AM UTC

Affected components

Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1São Paulo sa-east-1

Update timeline

investigating Mar 20, 2026, 07:13 AM UTC

SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
resolved Mar 20, 2026, 07:34 AM UTC

This incident has been resolved.

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