SailPoint incident
Entitlements are not reflected in searches after successful aggregation
Resolved after 21 hours 55 minutes, affecting N. Virginia us-east-1, on April 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 13, 2026, 11:34 PM UTC
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
- identified Apr 14, 2026, 06:47 AM UTC
We have identified the issue, and the deployment of the fix is currently in progress.
- identified Apr 14, 2026, 02:03 PM UTC
We are continuing to deploy the fix and will provide an update once the process is complete.
- identified Apr 14, 2026, 04:36 PM UTC
We continue to make progress on correcting this issue. Updates will be provided as they become available.
- monitoring Apr 14, 2026, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 09:30 PM UTC
This incident has been resolved.
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