Qualys incident

EU Platform 1: High Lag on Data Sync Service [IM-12841]

Resolved after 1 day 2 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on September 1, 2026.

monitoring Sep 01, 2026, 10:39 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Sep 01, 2026, 02:13 PM UTC
Resolved: Sep 02, 2026, 04:44 PM UTC
Duration: 1d 2h
Detected by Pingoru: Sep 01, 2026, 02:13 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

investigating Sep 01, 2026, 02:13 PM UTC

Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
identified Sep 01, 2026, 04:44 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 01, 2026, 10:39 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 02, 2026, 04:44 PM UTC

This incident has been resolved.

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