Qualys incident

US Platform 3: Delay in Data Reflection in UI (IM-12837)

Resolved after 1 day 9 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on August 26, 2026.

monitoring Aug 26, 2026, 11:39 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Aug 26, 2026, 06:05 PM UTC
Resolved: Aug 28, 2026, 03:40 AM UTC
Duration: 1d 9h
Detected by Pingoru: Aug 26, 2026, 06:05 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

investigating Aug 26, 2026, 06:05 PM UTC

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
monitoring Aug 26, 2026, 11:39 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 28, 2026, 03:40 AM UTC

This incident has been resolved.

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