Qualys incident
US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831)
Resolved after 2 days 9 hours, affecting Vulnerability Management (VM) and Unified Dashboard (UD) and 1 more, on August 22, 2026.
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Affected components
Update timeline
- investigating Aug 22, 2026, 04:01 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where there is delay in QDS (Qualys Detection Score) being calculated/populated for affected vulnerabilities in the UI. We are actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12831.
- identified Aug 23, 2026, 04:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 23, 2026, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 24, 2026, 09:09 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 25, 2026, 01:42 AM UTC
This incident has been resolved.
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