Resolved after 1 hour 4 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and File Integrity Monitoring (FIM) and 1 more, on August 20, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 20, 2026, 02:15 PM UTC
Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.
- identified Aug 20, 2026, 02:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2026, 03:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 03:20 PM UTC
This incident has been resolved.
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