Resolved after 9 hours 2 minutes, affecting Cloud Agent (CA) and Policy Audit (PA), on August 11, 2026.
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Affected components
Update timeline
- investigating Aug 11, 2026, 04:15 PM UTC
Qualys Cloud Operations is currently investigating an issue on US Platform 1 that is causing the CA module to load with blank results along with the PA module to load with an error message. Further updates will be shared as they become available. The ticket reference for this incident is IM-12816.
- investigating Aug 11, 2026, 08:15 PM UTC
We are continuing to investigate this issue.
- identified Aug 11, 2026, 09:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 11, 2026, 09:48 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 12, 2026, 01:18 AM UTC
This incident has been resolved.
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