Qualys incident
US Platform 1: High Lag on Data Sync Service [IM-12813]
Resolved after 4 days 2 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on August 7, 2026.
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Affected components
Update timeline
- investigating Aug 07, 2026, 03:28 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Ticket reference for this activity is: IM-12813.
- identified Aug 07, 2026, 04:59 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- monitoring Aug 10, 2026, 08:07 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 10, 2026, 09:02 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 11, 2026, 05:36 PM UTC
This incident has been resolved.
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