Resolved after 4 days 17 hours, affecting Vulnerability Management (VM), on August 7, 2026.
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Affected components
Update timeline
- investigating Aug 07, 2026, 10:36 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12811
- identified Aug 07, 2026, 11:47 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 10, 2026, 09:09 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- monitoring Aug 11, 2026, 04:21 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 12, 2026, 03:49 AM UTC
This incident has been resolved.
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