Qualys incident
US Platform 1: High Lag on Data Sync Service [IM-12791]
Resolved after 1 day 21 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on July 30, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 30, 2026, 03:05 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.
- identified Jul 30, 2026, 11:03 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 30, 2026, 02:18 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 31, 2026, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2026, 12:13 AM UTC
This incident has been resolved.
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