Qualys incident
EU Platform 2: High Lag on Data Sync Service [IM-12790]
Resolved after 6 days, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on July 29, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 29, 2026, 03:34 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.
- identified Jul 29, 2026, 05:24 PM UTC
Qualys Cloud Platform Operations team has identified the issue and is working on a fix for it, which is causing an indexing delay on the Qualys EU Platform 2. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
- identified Jul 30, 2026, 02:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 31, 2026, 11:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 03, 2026, 08:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 04, 2026, 04:28 AM UTC
This incident has been resolved.
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