Qualys incident

VM/PC Scan Error Across All Shared Cloud Platforms (IM-12787)

Resolved after 2 days 8 hours, affecting Policy Audit (PA) and Policy Audit (PA) and 1 more, on July 28, 2026.

monitoring Jul 28, 2026, 07:46 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Jul 28, 2026, 04:02 AM UTC
Resolved: Jul 30, 2026, 12:45 PM UTC
Duration: 2d 8h
Detected by Pingoru: Jul 28, 2026, 04:02 AM UTC

Affected components

Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Vulnerability Management (VM)Policy Audit (PA)Vulnerability Management (VM)Vulnerability Management (VM)Policy Audit (PA)

Update timeline

investigating Jul 28, 2026, 04:02 AM UTC

Multiple Shared Cloud Platforms are currently experiencing an issue with VM/PC scan data processing. The Qualys Cloud Platform Operations team is actively investigating the issue; however, scan execution is functioning normally. Impacted Platform : AEPOD1, USPOD2, INPOD1, AUPOD1, UKPOD1, CAPOD1, and EUPOD1. Further updates will be shared as they become available. Incident Reference: IM-12786.
investigating Jul 28, 2026, 04:20 AM UTC

We are continuing to investigate this issue.
investigating Jul 28, 2026, 04:27 AM UTC

We are continuing to investigate this issue.
identified Jul 28, 2026, 04:42 AM UTC

The issue has been identified and a fix is being implemented.
identified Jul 28, 2026, 04:48 AM UTC

We are continuing to work on a fix for this issue.
identified Jul 28, 2026, 05:08 AM UTC

We are continuing to work on a fix for this issue.
monitoring Jul 28, 2026, 07:46 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 30, 2026, 12:45 PM UTC

This incident has been resolved.

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