Qualys incident

UK Platform 1: Scan Data Processing Stuck (IM-12781)

Resolved after 4 hours 1 minute, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on July 22, 2026.

monitoring Jul 22, 2026, 11:14 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Jul 22, 2026, 10:45 AM UTC
Resolved: Jul 22, 2026, 02:47 PM UTC
Duration: 4h 1m
Detected by Pingoru: Jul 22, 2026, 10:45 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Policy Audit (PA)Vulnerability Management (VM)Web Application Scanning (WAS)Security Configuration Assessment (SCA)Unified Dashboard (UD)

Update timeline

investigating Jul 22, 2026, 10:45 AM UTC

Qualys Cloud Platform Operations is currently investigating an issue on the Qualys UK Platform 1, where scan data processing has completely stopped. As a result, newly collected scan data is not being processed or reflected in the UI. Users may observe that information is not being updated across AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, Policy Audit, Web Application Scanning, and Unified Dashboard. Our teams are actively working to restore scan data processing. Further updates will be provided as more information becomes available.
monitoring Jul 22, 2026, 11:14 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 22, 2026, 02:47 PM UTC

This incident has been resolved.

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