Resolved after 2 days 12 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on July 19, 2026.
Qualys Cloud Platform Operations has implemented the fix and monitored the results. The UI and API are functioning as expected. The incident has been resolved.
Affected components
Update timeline
- investigating Jul 19, 2026, 08:34 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
- identified Jul 20, 2026, 12:06 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Jul 20, 2026, 10:56 PM UTC
We are currently investigating an issue affecting user logins on the US Platform 1. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available. The ticket reference for this incident is IM-12775.
- investigating Jul 21, 2026, 02:15 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 21, 2026, 02:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 08:51 PM UTC
Qualys Cloud Platform Operations has implemented the fix and monitored the results. The UI and API are functioning as expected. The incident has been resolved.
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