Qualys incident

EU Platform 1: Qualys UI Login Issues (IM-12767)

Resolved after 9 hours 1 minute, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on July 15, 2026.

monitoring Jul 15, 2026, 10:13 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Jul 15, 2026, 08:44 AM UTC
Resolved: Jul 15, 2026, 05:45 PM UTC
Duration: 9h 1m
Detected by Pingoru: Jul 15, 2026, 08:44 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

investigating Jul 15, 2026, 08:44 AM UTC

We are currently investigating an issue affecting user logins on the EU Platform 1. Scans and APIs are also impacted. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available. The ticket reference for this incident is IM-12767.
identified Jul 15, 2026, 08:47 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 15, 2026, 10:13 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 15, 2026, 05:45 PM UTC

This incident has been resolved.

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