Qualys incident
US GOV 1: Total Cloud and Connector modules are Inaccessible (IM-12761)
Resolved after 14 hours 38 minutes, affecting Total Cloud and Connector Centralization, on July 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 14, 2026, 12:56 PM UTC
Qualys Cloud Operations is currently investigating an issue that is causing the Total Cloud module to be inaccessible to users on US GOV Platform 1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12716.
- investigating Jul 14, 2026, 03:40 PM UTC
We have further identified that the connector module is also not accessible at this time in addition to Total Cloud. We are continuing to investigate these issues.
- monitoring Jul 14, 2026, 05:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 03:34 AM UTC
This incident has been resolved.
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