Qualys incident

IN01 - SAML users unable to login

Resolved after 10 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on July 13, 2026.

investigating Jul 13, 2026, 12:02 PM UTC

Qualys Cloud Operations has identified an issue affecting SAML-based UI logins. All other platform functionalities remain fully operational. The team is actively investigating the issue and working to implement a fix. Further updates will be shared as they become available. The incident is being tracked under reference IM-12758.

Started: Jul 13, 2026, 12:02 PM UTC
Resolved: Jul 13, 2026, 12:13 PM UTC
Duration: 10m
Detected by Pingoru: Jul 13, 2026, 12:02 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Patch Management (PM)Vulnerability Management (VM)Web Application Scanning (WAS)Enterprise TruRisk Management (ETM)

Update timeline

investigating Jul 13, 2026, 12:02 PM UTC

Qualys Cloud Operations has identified an issue affecting SAML-based UI logins. All other platform functionalities remain fully operational. The team is actively investigating the issue and working to implement a fix. Further updates will be shared as they become available. The incident is being tracked under reference IM-12758.

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