Qualys incident

All Shared Platforms : Patch Management - Mitigation(MTG) library sync issue (IM-12756)

Resolved after 23 hours 54 minutes, affecting Patch Management (PM) and Patch Management (PM) and 1 more, on July 13, 2026.

monitoring Jul 14, 2026, 10:30 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Jul 13, 2026, 11:03 AM UTC
Resolved: Jul 14, 2026, 10:58 AM UTC
Duration: 23h 54m
Detected by Pingoru: Jul 13, 2026, 11:03 AM UTC

Affected components

Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)

Update timeline

investigating Jul 13, 2026, 11:03 AM UTC

Qualys Cloud Platform Operations is currently investigating an issue affecting the Mitigation library sync. Due to this issue, only new vulnerabilities will not be available for Mitigation. Our teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available. For reference, the incident tracking ID for this activity is IM-12756.
investigating Jul 13, 2026, 03:46 PM UTC

We are continuing to investigate this issue.
identified Jul 13, 2026, 10:26 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 14, 2026, 10:30 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 14, 2026, 10:58 AM UTC

This incident has been resolved.

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