Resolved after 5 hours 56 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on July 6, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)
Update timeline
- investigating Jul 06, 2026, 08:44 PM UTC
Qualys Cloud Operations team is currently investigating an issue affecting user login to the US Platform 2. Further updates will be shared as they become available. For reference, the ticket number for this incident is IM-12745.
- identified Jul 06, 2026, 09:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 06, 2026, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 02:41 AM UTC
This incident has been resolved.
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