Qualys incident
US Platform 1/2/3/4, EU Platform 1/2/3, IN Platform 1,CA Platform 1, AE Platform1, KSA Platform 1 and UK Platform 1: Users may notice an issue between the asset data from the UI and the API due to the latest agent's inventory not being updated (IM-12739)
Resolved after 22 hours 25 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 1 more, on July 2, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 02, 2026, 03:24 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue that is causing delays in the upload of the latest inventory data for Cloud Agents. Users may notice discrepancies in the data displayed in AssetView, the VM Dashboard, the Cloud Agent UI, and CSAM/GAV. Further updates will be provided as more information becomes available.
- investigating Jul 02, 2026, 03:32 PM UTC
We are continuing to investigate this issue.
- identified Jul 02, 2026, 04:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 02, 2026, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2026, 01:50 PM UTC
This incident has been resolved.
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