Qualys incident
US Platform 3: Delay in data processing to the UI (IM-12737)
Resolved after 27 days 13 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on July 1, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 01, 2026, 01:24 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys platform US03 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
- identified Jul 01, 2026, 10:41 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 06, 2026, 11:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 06, 2026, 11:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 14, 2026, 10:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 21, 2026, 09:10 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 24, 2026, 03:24 PM UTC
The lags are slowly reducing and are not yet current. We are continuing to monitor the progress.
- monitoring Jul 27, 2026, 02:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 29, 2026, 02:45 AM UTC
This incident has been resolved.
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