Qualys incident
EU Platform 1: Degraded Performance Observed for Multiple Modules [IM-12710]
Resolved after 3 hours 21 minutes, affecting Vulnerability Management (VM) and Web Application Scanning (WAS) and 1 more, on June 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 16, 2026, 06:18 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 1 affecting multiple modules as follows. - Connectors stuck in “Synchronizing” - WAS job stuck in Running - Newly created users may not be synchronized at this time Further updates will be shared as they become available.
- identified Jun 16, 2026, 06:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2026, 06:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2026, 09:40 AM UTC
This incident has been resolved.
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