Qualys incident

US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12699]

Resolved after 1 day 5 hours, affecting Vulnerability Management (VM), on June 10, 2026.

monitoring Jun 10, 2026, 09:04 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 10, 2026, 12:40 PM UTC
Resolved
Jun 11, 2026, 06:19 PM UTC
Duration
1d 5h
Detected by Pingoru
Jun 10, 2026, 12:40 PM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Jun 10, 2026, 12:40 PM UTC

    Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 causing a High Lag on Scan processing service. Further updates will be shared as they become available.

  2. identified Jun 10, 2026, 04:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2026, 09:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 06:19 PM UTC

    This incident has been resolved.

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