Qualys incident
EU Platform 1: Slow performance observed for WAS and CSAM API (IM-12687)
Resolved after 10 days 20 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Web Application Scanning (WAS), on June 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 04, 2026, 10:33 AM UTC
Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent errors. The team is currently working on a fix. Further updates will be provided as they become available. The ticket reference for this incident is IM-12687.
- investigating Jun 05, 2026, 11:39 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 08, 2026, 11:02 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 09, 2026, 01:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2026, 06:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 07:01 AM UTC
This incident has been resolved.
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