Qualys incident
Multiple Shared Platforms: Agent Re-provision Via Purge Rule Issue (IM-12674)
Resolved after 6 hours 47 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 1 more, on May 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 27, 2026, 02:29 PM UTC
Qualys Cloud Operations has identified an issue with our agent re-provision feature within our purge rules that is impacting the provisioning of agents post deletion. A fix is currently being worked on. Further details will be shared as they become available. The ticket reference for this incident is IM-12674
- monitoring May 27, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 09:17 PM UTC
This incident has been resolved.
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