Resolved after 1 hour 38 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on February 5, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Feb 05, 2026, 03:44 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2 that is causing an indexing delay. Users will notice that information will take longer than expected to appear in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12489.
- monitoring Feb 05, 2026, 04:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 05:23 AM UTC
This incident has been resolved.
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