Qualys incident
US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12509]
Resolved after 2 days 11 hours, affecting Policy Audit (PA) and Vulnerability Management (VM), on February 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 18, 2026, 02:35 AM UTC
Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 causing a High Lag on Scan processing service. Further updates will be shared as they become available. The ticket Reference for this incident is IM-12509.
- investigating Feb 18, 2026, 07:37 AM UTC
We are continuing to investigate this issue.
- identified Feb 19, 2026, 03:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 20, 2026, 12:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 01:37 PM UTC
This incident has been resolved.
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