Qualys incident

US POD 1, US POD 2, US POD 3, EU POD 1, EU POD 2, CA POD 1, IN POD 1: External WAS scans that are configured with custom or standard authentication are encountering an error (IM-12547)

Resolved after 8 days 4 hours, affecting Web Application Scanning (WAS) and Web Application Scanning (WAS) and 1 more, on March 17, 2026.

monitoring Mar 25, 2026, 11:43 AM UTC

We are continuing to monitor for any further issues.

Started: Mar 17, 2026, 07:59 AM UTC
Resolved: Mar 25, 2026, 12:57 PM UTC
Duration: 8d 4h
Detected by Pingoru: Mar 17, 2026, 07:59 AM UTC

Affected components

Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)

Update timeline

investigating Mar 17, 2026, 07:59 AM UTC

Qualys Cloud Operations is currently investigating an issue affecting external WAS scans configured with custom or standard authentication, which are encountering errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12547
investigating Mar 18, 2026, 08:28 AM UTC

We are continuing to investigate this issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12547
investigating Mar 18, 2026, 08:28 AM UTC

We are continuing to investigate this issue.
identified Mar 18, 2026, 05:14 PM UTC

The issue has been identified and a fix is being implemented.
identified Mar 19, 2026, 03:16 PM UTC

We are continuing to work on a fix for this issue.
identified Mar 24, 2026, 12:29 AM UTC

We are continuing to work on a fix for this issue.
identified Mar 24, 2026, 06:22 AM UTC

We are continuing to work on a fix for this issue.
identified Mar 24, 2026, 06:27 AM UTC

We are continuing to work on a fix for this issue.
identified Mar 24, 2026, 07:38 AM UTC

We are continuing to work on a fix for this issue.
identified Mar 24, 2026, 11:48 AM UTC

We are continuing to work on a fix for this issue.
identified Mar 25, 2026, 12:09 AM UTC

We are continuing to work on a fix for this issue.
identified Mar 25, 2026, 10:50 AM UTC

Fix has been deployed on EU1, EU2, CA, US1, US2, US3 and IN POD. We will update once the fix is deployed on pending PODs.
monitoring Mar 25, 2026, 10:51 AM UTC

Fix has been deployed on EU1, EU2, CA, US1, US2, US3, and IN PODs. As this issue was observed after the Portal 3.23.1.0 Deployment, and for the rest of the pods fix will go alongside the Portal 3.23.1.0 Deployment as scheduled
monitoring Mar 25, 2026, 11:43 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 25, 2026, 12:57 PM UTC

This incident has been resolved.

Your product runs on more than Qualys

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.