Resolved after 2 days 13 hours, affecting Cloud Agent (CA) and Vulnerability Management (VM), on April 3, 2026.
Qualys Cloud Operations team has implemented the necessary corrective actions, and the lag is steadily decreasing. We are continuously monitoring the situation to ensure stability and optimal performance. Currently, we can confirm that new scans are being processed as expected and are progressing smoothly. We will continue to monitor the lag closely and provide ongoing updates. The ticket reference for this incident is IM-12565.
Affected components
Update timeline
- investigating Apr 03, 2026, 02:56 PM UTC
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.
- monitoring Apr 04, 2026, 06:50 PM UTC
Qualys Cloud Operations team has implemented the necessary corrective actions, and the lag is steadily decreasing. We are continuously monitoring the situation to ensure stability and optimal performance. Currently, we can confirm that new scans are being processed as expected and are progressing smoothly. We will continue to monitor the lag closely and provide ongoing updates. The ticket reference for this incident is IM-12565.
- resolved Apr 06, 2026, 04:54 AM UTC
This incident has been resolved.
Your product runs on more than Qualys
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services