Resolved after 1 day 13 hours, affecting Cloud Agent (CA) and Vulnerability Management (VM), on April 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 08, 2026, 08:35 PM UTC
Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12576.
- investigating Apr 09, 2026, 07:58 AM UTC
Qualys Cloud Operations team is still investigating the root cause. Further details will be provided as they become available.
- monitoring Apr 09, 2026, 07:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 09:52 AM UTC
This incident has been resolved.
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