Qualys incident
UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579)
Minor Vendor's status page →
Resolved after 21 hours 37 minutes, affecting Policy Audit (PA) and Vulnerability Management (VM), on April 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Policy Audit (PA)Vulnerability Management (VM)
Update timeline
- investigating Apr 13, 2026, 01:25 PM UTC
The Qualys Cloud Operations team is investigating an issue where users are experiencing a sync delay when creating a new user in the administration module. Further details will be provided as they become available. The ticket reference for this incident is IM-12579.
- monitoring Apr 13, 2026, 10:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 11:02 AM UTC
This incident has been resolved.
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