Qualys incident
US Platform 1, US Platform 2, US Platform 3, EU Platform 2, EU Platform 3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583)
Resolved after 4 days 9 hours, affecting Policy Audit (PA) and Policy Audit (PA) and 1 more, on April 13, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Apr 13, 2026, 04:34 PM UTC
US Platform 2, US Platform 3, EU Platform2 and In Platform 1 are currently experiencing slowness when loading the policy audit module. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12583
- monitoring Apr 13, 2026, 05:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 14, 2026, 03:56 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 14, 2026, 03:57 AM UTC
We are continuing to monitor for any further issues.
- investigating Apr 14, 2026, 01:31 PM UTC
We are currently investigating this issue.
- investigating Apr 15, 2026, 09:43 AM UTC
We are continuing to investigate this issue.
- investigating Apr 15, 2026, 02:25 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 02:33 PM UTC
We are continuing to investigate this issue.
- identified Apr 17, 2026, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 18, 2026, 01:47 AM UTC
This incident has been resolved.
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