Qualys incident
US Platform 3: Slow performance observed for WAS and CSAM API (IM-12602)
Resolved after 14 days 20 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Web Application Scanning (WAS), on April 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 21, 2026, 05:14 PM UTC
Qualys Cloud Operations is currently investigating an issue that is impacting WAS API performance on US Platform 3. Further updates will be shared as they become available. The ticket reference for this incident is IM-12602.
- investigating Apr 22, 2026, 04:41 AM UTC
We are continuing to investigate this issue.
- identified Apr 23, 2026, 10:16 PM UTC
Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent error codes 400 or 401. The team is currently working on a fix. Further updates will be provided as they become available. The ticket reference for this incident is IM-12602.
- monitoring Apr 27, 2026, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 01:58 PM UTC
This incident has been resolved.
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