Qualys incident
US Platform 1: Cloud Agent delay in data processing (IM-12901)
Resolved after 3 days 4 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on October 7, 2026.
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Affected components
Update timeline
- investigating Oct 07, 2026, 10:39 AM UTC
Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent Delta Backlog. Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules. Further updates will be shared as they become available. The ticket reference for this activity is IM-12901.
- investigating Oct 07, 2026, 10:53 AM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2026, 08:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2026, 10:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 09, 2026, 08:30 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Oct 10, 2026, 02:47 PM UTC
This incident has been resolved.
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