Qualys incident
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)
Resolved after 7 days 6 hours, affecting Vulnerability Management (VM), on October 7, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 07, 2026, 08:11 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing performance issues over VMDR pages. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12904.
- identified Oct 07, 2026, 01:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2026, 08:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 09, 2026, 08:31 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- monitoring Oct 13, 2026, 10:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 14, 2026, 02:26 PM UTC
This incident has been resolved.
Your product runs on more than Qualys
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services