Qualys incident

IN Platform 1: Users are unable to login to the UI (IM-12895)

Resolved after 9 hours 18 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on October 3, 2026.

monitoring Oct 03, 2026, 01:43 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Oct 03, 2026, 01:00 AM UTC
Resolved: Oct 03, 2026, 10:19 AM UTC
Duration: 9h 18m
Detected by Pingoru: Oct 03, 2026, 01:00 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

investigating Oct 03, 2026, 01:00 AM UTC

Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12895.
identified Oct 03, 2026, 01:38 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 03, 2026, 01:43 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 03, 2026, 10:19 AM UTC

This incident has been resolved.

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